Other Information

Telephone System

The surgery has a telephone system that has more than one incoming line. As a result there may be a delay in answering some calls, especially during busy periods. The calls are stacked and answered in order. The telephone will continue to ring; you are not being ignored. If your call is an emergency and you don't get through to the surgery immediately, please hang up, dial 999 and ask for the ambulance service. Please remember that this is for emergencies only.

Recording Of Consultations

From time to time the doctors may wish to make a video recording of their consultations for training purposes. You will be asked for your written consent before any recording is made, and you have the right to have the recording erased at the end of the consultation if you so wish. These recordings will ONLY be seen by other general practitioners.

Sick Certificates

The patient is responsible for self-certification for the first seven days of an illness using form SC2 that can be obtained from one's own employer. Thereafter, if appropriate, NHS certificates will be issued as part of a consultation. Please note that certificates will not be issued for illnesses of less than seven days' duration as there is no requirement for this.

Private Fees

Certain services provided by your doctor, eg private certificates, employment medicals, insurance claims, holiday cancellation certificates, are not covered by the NHS, and the receptionist will advise you when a fee is payable. We ask that patients complete all the appropriate details before handing the form in to reception, and allow 7 working days before collection.

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